Rudy Lai
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AI @ Lowes

Home improvement #2 after Home Depot
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • Lowe's has progressively integrated advanced AI technologies since 2022, starting with a digital twin prototype to empower associates, and accelerating into 2025 with widespread AI adoption including the launch of 'Mylow', an AI-powered virtual home improvement assistant built with OpenAI and integrated store tools like AI-driven self-checkout and virtual advisors.
  • The company's AI initiatives focus strongly on enhancing customer experience and operational efficiency, emphasizing support for Pro contractors (30% of their customer base), optimizing store layouts and merchandising, and deploying AI tools to aid store associates in onboarding and real-time customer support.
  • Leading AI efforts is Chandhu Nair, Lowe's SVP of Product and Technology, Data and AI, orchestrating a comprehensive AI strategy spanning agentic and generative AI applications, striving to create a seamless flywheel effect across digital twins, conversational AI, and personalized shopping assistance, significantly improving CX and internal processes.

VIBE METER

More AI announcements = more VIBE
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4 AI Use Cases at Lowes

Personalized Recommendations
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
Leveraging Vertex AI Vector Search and visual AI technologies, Lowe's offers dynamic, personalized product recommendations on their ecommerce platforms to enhance customer engagement and satisfaction. [1]
Associate Support
2025
Traditional
Generative
Agentic
Outcome
Lowe's deploys AI assistants and tools to help store associates onboard faster, answer customer questions more effectively in real-time, and streamline in-store operations through AI-powered voice and text applications. [1][2][3]
Virtual Assistance
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Lowe's uses AI to provide customers with instant real-time answers to home improvement questions via their 'Mylow' virtual advisor, improving customer guidance and support anytime through conversational AI interfaces integrated online and in-store. [1][2][3]
Operational Optimization
2025
Traditional
Generative
Agentic
Outcome
Costs
Lowe's creates and maintains 3D digital twins of all stores updated multiple times daily, uses AI to optimize store layouts, merchandising strategies, inventory forecasting, pricing, and shrink reduction, enhancing efficiency and customer shopping experience. [1][2][3]

Timeline

2025 Q4: no updates

2025 Q3

2 updates

Lowe's continues AI investments as detailed by Chandhu Nair, improving store layout optimization, product trend prediction, linking stakeholder feedback to AI improvements, and deploying over 50 machine learning models to optimize pricing, forecasting, marketing, and supply chain management.

2025 Q2

3 updates

Deployment of AI assistant 'Mylow Companion' for store associates to improve customer service and onboarding; adoption of OpenAI-powered voice and text assistants on store floors; use of Google Cloud AI tools for personalized customer home improvement guidance; Executive Chandhu Nair emphasized transformative AI-driven digital strategy.

2025 Q1

3 updates

A major AI expansion phase with the launch of 'Mylow', an AI-powered virtual home improvement assistant developed with OpenAI and integration of AI tools like Nvidia-powered self-checkout systems. AI was applied across merchandising, store digital twins updated multiple times daily, and internal processes to improve customer experience and operational efficiency.

2024 Q4

2 updates

Lowe's focused on integrating AI into their Pro contractor business segment, comprising 30% of customers, and developed a generative AI platform strategy targeted at 2025 goals to enhance productivity and customer experience.

2024 Q3: no updates

2024 Q2

2 updates

Lowe's sought partnerships with Nvidia to improve retail operations through AI and began renovating customer experiences by developing rational AI strategies under the leadership of Chandhu Nair.

2024 Q1: no updates

2023 Q4: no updates

2023 Q3: no updates

2023 Q2: no updates

2023 Q1: no updates

2022 Q4: no updates

2022 Q3

1 updates

Lowe's launched an industry-first digital twin, leveraging AI, 3D visualization, and augmented reality to empower retail associates in customer service.