Rudy Lai
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AI @ Walmart

Largest company by revenue globally
Industry
Last updated
July 3, 2025 at 10:44 AM

Summary

  • Walmart has progressively integrated AI across its operations from Q2 2023 through late 2025, scaling from improving inventory and customer experience to advanced agentic AI technologies like Sparky and autonomous super agents that transform customer support and workforce management.
  • Key AI-driven initiatives include hyper-personalized shopping experiences via generative AI search, AI task management tools cutting shift planning time by up to 67%, rapid fashion product turnaround accelerated by AI from 6 months to 6-8 weeks, and multi-lingual communication tools enhancing employee collaboration across 44 languages.
  • In 2025, Walmart further expanded AI leadership by partnering with OpenAI to enable AI-first shopping through ChatGPT integration, enhancing ecommerce with conversational assistant Sparky, simultaneously driving operational efficiencies in supply chain real-time issue resolution and aiming to deliver three-hour delivery to 95% of U.S. households.

VIBE METER

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9 AI Use Cases at Walmart

Conversational Shopping
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Walmart partners with OpenAI to offer Sparky, a ChatGPT-based conversational AI shopping assistant, enabling customers to shop via chat for more intuitive experiences. [1][2]
Customer Support
2025
Customer Facing
Traditional
Generative
Agentic
Outcome
Agentic AI super agents like Sparky are deployed to assist customers with reviews, purchase recommendations, and faster support resolution reducing resolution times by up to 40%. [1][2]
Supply Chain Automation
2025
Traditional
Generative
Agentic
Outcome
Costs
Walmart layers AI and automation technologies to detect, diagnose, and correct supply chain issues in real time, enhancing efficiency and accuracy globally. [1][2]
Multilingual Communication
2025
Traditional
Generative
Agentic
Outcome
Real-time AI-powered translation tools facilitate communication across 44 languages, breaking language barriers among Walmart employees. [1]
Shift Planning
2025
Traditional
Generative
Agentic
Outcome
Costs
AI-driven task management tools reduce store managers' shift planning time from 90 minutes to 30 minutes, improving workforce efficiency and scheduling accuracy. [1]
Fashion Design
2025
Traditional
Generative
Agentic
Outcome
Revenue
Walmart's Trend-to-Product AI initiative accelerates apparel development from 6 months down to 6-8 weeks using generative AI to analyze trends and guide design choices. [1]
Supplier Negotiations
2024
Traditional
Generative
Agentic
Outcome
Costs
Walmart trials generative AI chatbots to assist in contract negotiations with suppliers, automating and streamlining the sourcing process. [1]
Customer Personalization
2024
Customer Facing
Traditional
Generative
Agentic
Outcome
Revenue
AI enhances Walmart's app and online platforms to deliver personalized shopping experiences by recommending relevant products and customizing content per user data. [1][2][3]
Inventory Management
2023
Traditional
Generative
Agentic
Outcome
Costs
Walmart uses AI to optimize inventory by predicting demand, managing stock levels, and detecting suspicious activity to prevent losses. [1]

Timeline

2025 Q4

3 updates

Walmart partners with OpenAI to launch Sparky, an AI-first generative shopping assistant integrating ChatGPT for conversational retail experiences, while advancing AI automation to detect and correct supply chain issues in real time.

2025 Q3

1 updates

Walmart ramps up AI super agents for customer support and workforce data, achieving up to 40% faster customer support resolution times and deepening AI integration with plans for 95% of U.S. households to have three-hour delivery; new EVP of AI platforms appointed to drive innovation.

2025 Q2

3 updates

Walmart widely deploys generative and agentic AI to empower 1.5 million associates with tools reducing shift planning from 90 to 30 minutes, uses multi-lingual translation tools in 44 languages, accelerates apparel development from 6 months to 6-8 weeks with AI, and pilots generative AI-powered search to elevate customized shopping experiences.

2025 Q1

1 updates

Walmart uses AI-powered robots for warehouse automation, sorting and packing products alongside human workers.

2024 Q4

3 updates

Walmart embraces generative AI as core to its ecommerce strategy with hyper-personalized shopping experiences, using AI to predict content resonating with individual customers.

2024 Q3

3 updates

Walmart optimizes search and customer experience using AI, crunching 850 million product data points for improved product matching, competing actively with Amazon in AI adoption.

2024 Q2

3 updates

Walmart deploys generative AI to answer customer searches and empower frontline employees, enhancing tech-powered customer experiences with augmented reality integration.

2024 Q1

2 updates

Walmart rolls out AI enhancements for personalizing consumer journeys and trials a generative AI chatbot to assist closing deals with 89 suppliers.

2023 Q4: no updates

2023 Q3

1 updates

Walmart begins exploring AI for contract negotiations and experiments with semi-autonomous large language model agents.

2023 Q2

1 updates

Walmart leverages AI and machine learning to improve inventory management, fraud detection, and customer experience.