Artificial Intelligence in Finance Companies
We analyzed the enterprise AI use cases of 10 finance companies to understand trends, impact, and insights.
Finance companies' adoption of AI
Overview
Bank of America has demonstrated accelerating AI adoption and investment from 2021 through 2025, culminating in over 1,400 AI patents by Q3 2025 and a $4 billion AI spend in 2025, highlighting strong commitment to AI-driven innovation across its products and workforce.
Wells Fargo began exploring explainable AI (XAI) for lending risk modeling by Q2 2021, advancing steadily to integrate AI deeply into banking operations by 2025 with over 245 million AI interactions.
Citigroup has rapidly expanded AI adoption from exploratory commentary in 2023 to large-scale deployment by late 2025, including generation and agentic AI capabilities impacting both client-facing and internal operations.
Goldman Sachs has evolved from exploring AI applications in wealth management and cybersecurity in early 2020 to deploying firmwide generative AI tools for software development and productivity by mid-2025, with CEO David Solomon and CIO Marco Argenti leading AI integration efforts.
Morgan Stanley has steadily increased AI adoption from 2023 through 2025, launching in-house generative AI applications such as AI @ Morgan Stanley Assistant, Debrief, and AskResearchGPT powered by OpenAI's GPT-4, significantly improving operational efficiencies including document retrieval rates from 20% to 80%.
U.S. Bancorp has progressively integrated AI into various facets of banking since at least 2019, starting with AI-driven personalized digital banking experiences and evolving to advanced AI centers of excellence by 2022 and beyond.
PNC Financial Services has progressively integrated AI technologies from 2023 through 2025, with early adoption focused on healthcare revenue cycle optimization via the "PNC Claim Predictor" solution, improving claims accuracy and preventing lost revenue for healthcare clients.
Capital One has progressively deepened its commitment to AI, evolving from launching the multi-talented AI assistant Eno in Q1 2021 to aggressively hiring over 100 roles in generative AI by Q3 2024, showcasing a strong push towards integrating AI at scale across business lines.
American Express (Amex) has steadily expanded and matured its AI initiatives from 2021 through early 2026, evolving from foundational machine learning models for credit checks and fraud detection to integrating advanced generative AI and large language models (LLMs) across customer service, risk analytics, and business travel solutions.
JPMorgan Chase has rapidly and comprehensively adopted AI from mid-2024 through 2025, deploying its proprietary LLM Suite integrating OpenAI and Anthropic models to over 250,000 employees, aiming to create a fully AI-connected enterprise.
53 Use Cases in Finance
| Company | Use Case |
|---|---|
| Capital One | AI Governance Establishing roles such as Senior Counsel for AI to oversee processes, governance, and product management ensuring compliance, ethical AI deployment, and risk mitigation across AI initiatives. traditional |
| U.S. Bancorp | Cash Forecasting U.S. Bank provides business clients with AI-enabled cash forecasting tools, powered by Kyriba’s liquidity platform, delivering real-time visibility and control over cash and liquidity management. traditional |
| Citigroup | Performance Reviews Citigroup uses AI technology to assist managers in writing performance reviews faster and more effectively, improving management processes and saving time. generative |
| J. P. Morgan | Automated Investment Decks Agentic AI is used to autonomously create investment banking pitch decks in under a minute, a task previously requiring hours, freeing bankers to focus on higher-value activities and reducing operational bottlenecks. agentic |
| Capital One | Automated Workflows Capital One has developed multi-agent AI workflows that autonomously manage enterprise tasks such as customer chat concierge, improving operational efficiency and service consistency. agentic |
| Citigroup | Employee Productivity Citi introduced agentic AI tools such as Citi Stylus Workspaces to augment employee productivity by enabling autonomous task execution and improving workflows in research and client profiling. agentic |
| Wells Fargo | Business Automation Wells Fargo utilizes AI agents through Google Cloud to automate business decisions, operations, and risk management, scaling efficiency across departments. agentic |
| Citigroup | Client Communications Citigroup utilizes AI platforms to accelerate client communications and streamline workflows for wealth advisers and client teams globally, enhancing personalization and efficiency. generative |
| Goldman Sachs | Code Generation Goldman Sachs deploys generative AI tools, including an AI assistant and an autonomous software engineer named Devin, to automate and accelerate software coding, updates, and migrations, significantly boosting developer productivity and reducing manual workloads. agentic |
| American Express | Sentiment Analysis Amex applies AI-powered sentiment analysis on thousands of customer calls to closely monitor customer satisfaction and adjust service models for better experiences. traditional |